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Revisior

Comprehensive feedback and NPS system

Poland, Mazovia
Market: Services, Artificial Intelligence
Stage of the project: Operating business

Date of last change: 19.07.2023
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Idea

Revisior is a comprehensive feedback and NPS system that allows businesses to collect feedback from all communication channels, process it and improve the service by providing metrics and benchmarking.

Current Status

ARR2022 $96k
Forecast for 2023 >$200K

>50 paying clients in Ukraine
12 live pilots in Poland
3 paying clients in Poland

2021 Grant $15k for ISE Acceleration
2021 IAngel investments $170k
2021 Poland Prize Grand
2022 pre-Seed investments $145k and graduated from Berkeley SkyDeck

Market

The benefit of the technology that Revisior offers is not limited to the line of business. At the moment, we cooperate with the following:
1) >500 restaurant business objects (market size> 15000 HoReCa objects). Customers "Burger King," “ Pesto cafe ”...
2) >300 medical institutions and organizations (market size> 65000). Clients "Medibor", "Invivo",  etc.
3) >2000 retail objects. Clients "Leroy Marlen," "Pandora," "METRO," "Intertop," "Luxoptika," "Helen Marlen"...
4) Delivery services "Ukrposhta," «New Post.»

Service is a competitive advantage for any business. We do not limit the scope of activity because there is a producer and a consumer in any area. Our product is already in demand in the market because the screening analysis of the quality of services is directly proportional to its development. By creating an accessible feedback mechanism, we sound and make every consumer's voice louder because everyone wants to be heard. This creates a community of people who promote objective and honest service.

Problem or Opportunity

Business loses about 45% of customers during the first 100 days of cooperation. Of these, about 57% of Clients stop cooperation due to a low level of service. The owner receives less than 0.9% of complaints. Companies lose a lot of money by not keeping their customers. Also, companies do not measure the service level; improvement is only possible with measurements.

Solution (product or service)

IT service that allows you to collect feedback, process and analyze the level of service (NPS) from each point of contact with the Client, as well as propose solutions to problems. It helps businesses:
1) significantly optimize marketing budgets because retaining existing customers is ten times cheaper than attracting new customers.
2) return lost Clients (up to 30%, we have cases).
3) retain existing Clients. Prevent the appearance of negativity in social networks or significantly reduce its amount.
4) use the service as a competitive advantage for the company. Attract new customers by building a positive reputation and recommendations from the company's adherents.

Revisior is a comprehensive feedback and NPS system that allows businesses to collect feedback from all communication channels, process it and improve the service by providing metrics and benchmarking.

Competitors

Survicate
Satismeter
InputKit
Nicereply
GetFeedback
Promoter io
CustomerGauge

Advantages or differentiators

1) receiving feedback from more than 20 channels (QR, email, Viber, SMS, pop-up, APP, Google, call centre, chatbots, CRM …) + API integration with different platforms;
2) a unique and friendly feedback processing system with an AI solution;
3) detailed analytics & benchmarking.

Finance

ARR2022 $96k
Forecast for 2023 >$200K

Business model

ARPU SMB = $73
ARPU Enterprise = $1074
LTV = $42 962
CAC = $280
Anual churn rate = 12%

Money will be spent on

Scale in EU (50% marketing, 30% R&D, 20% operational costs

Offer for investor

We opened a Seed round, and now we are raising $1M.

Incubation/Acceleration programs accomplishment

2022 — Berkeley SkyDeck

Won the competition and other awards

2021 — Grand Poland Prize
2022 — Pitching winners and Lisbon Web Summit participants
2022 — Pitching winners and SLUSH participants
2023 — Pitching winners and OMR participants
2023 — Pitching winners and VIVA TECH participants
2023 — TO250 Forbes
2023 — Winners of the competition from GLOVO (win $20K)

Product Video

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Idea
Current Status
Market
Problem or Opportunity
Solution (product or service)
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Advantages or differentiators
Finance
Invested in previous rounds, $
Business model
Money will be spent on
Offer for investor
Team or Management
Mentors & Advisors
Lead investor
Risks
Incubation/Acceleration programs accomplishment
Won the competition and other awards
Invention/Patent
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