Revisior is a comprehensive feedback and NPS system that allows businesses to collect feedback from all communication channels, process it and improve the service by providing metrics and benchmarking.
Current Status
ARR2022 $96k
Forecast for 2023 >$200K
>50 paying clients in Ukraine
12 live pilots in Poland
3 paying clients in Poland
2021 Grant $15k for ISE Acceleration
2021 IAngel investments $170k
2021 Poland Prize Grand
2022 pre-Seed investments $145k and graduated from Berkeley SkyDeck
Market
The benefit of the technology that Revisior offers is not limited to the line of business. At the moment, we cooperate with the following:
1) >500 restaurant business objects (market size> 15000 HoReCa objects). Customers "Burger King," “ Pesto cafe ”...
2) >300 medical institutions and organizations (market size> 65000). Clients "Medibor", "Invivo", etc.
3) >2000 retail objects. Clients "Leroy Marlen," "Pandora," "METRO," "Intertop," "Luxoptika," "Helen Marlen"...
4) Delivery services "Ukrposhta," «New Post.»
Service is a competitive advantage for any business. We do not limit the scope of activity because there is a producer and a consumer in any area. Our product is already in demand in the market because the screening analysis of the quality of services is directly proportional to its development. By creating an accessible feedback mechanism, we sound and make every consumer's voice louder because everyone wants to be heard. This creates a community of people who promote objective and honest service.
Problem or Opportunity
Business loses about 45% of customers during the first 100 days of cooperation. Of these, about 57% of Clients stop cooperation due to a low level of service. The owner receives less than 0.9% of complaints. Companies lose a lot of money by not keeping their customers. Also, companies do not measure the service level; improvement is only possible with measurements.
Solution (product or service)
IT service that allows you to collect feedback, process and analyze the level of service (NPS) from each point of contact with the Client, as well as propose solutions to problems. It helps businesses:
1) significantly optimize marketing budgets because retaining existing customers is ten times cheaper than attracting new customers.
2) return lost Clients (up to 30%, we have cases).
3) retain existing Clients. Prevent the appearance of negativity in social networks or significantly reduce its amount.
4) use the service as a competitive advantage for the company. Attract new customers by building a positive reputation and recommendations from the company's adherents.
Revisior is a comprehensive feedback and NPS system that allows businesses to collect feedback from all communication channels, process it and improve the service by providing metrics and benchmarking.
1) receiving feedback from more than 20 channels (QR, email, Viber, SMS, pop-up, APP, Google, call centre, chatbots, CRM …) + API integration with different platforms;
2) a unique and friendly feedback processing system with an AI solution;
3) detailed analytics & benchmarking.
